PREPAID CREDITS
Purchase prepaid credits at a level that fits your budget and response needs.
FLEXIBLE PROTECTION
Inflexible retainers force compromises on cost or coverage.
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Respond to a Cyber Attack
Unit 42 Retainer
With the Unit 42® Retainer, our experts become an extension of your team. Put us on speed dial for assistance for security posture assessments or incident response.
SLA-DRIVEN INCIDENT RESPONSE
Our best SLA aims for a 2-hour response, but our global team often replies within minutes.
PREARRANGED COMMUNICATION CHANNEL
Get a dedicated Unit 42 contact and direct channel for fast, tailored incident response.
PROACTIVE SECURITY ASSESSMENT
Credits can be used for proactive services to improve your security posture and boost resilience.
PREDEFINED PROCESSES AND PLAYBOOKS
Avoid delays with repeatable response workflows built from real-world incident expertise.
PUBLIC SECTOR EXPERTISE ON DEMAND
World-class incident response and security assessment services tailored to the needs of the public sector.
Turning Threat Intelligence into Cyber Resilience
Unit 42 brings the experience, technology and operational depth to match attacker speed. From readiness through response to long-term improvement, we help you act with precision and continuously strengthen your security program.
A modernized SOC revolutionizes Asante Health’s visibility and efficiency
Two-thirds of alerts resolved automatically within 30 minutes.
Unit 42 Retainer
World-Class Incident Response and Cyber Risk Management On Demand.
Unit 42 Customer Stories
Learn how Unit 42 delivers threat intelligence, proactive services and incident response.
Unit 42 Expertise On Demand
Learn how Unit 42 delivers world-class incident response and cyber risk management on demand and tailored to the public sector.
FAQ
Frequently Asked Questions About Unit 42 Retainer
Unit 42 is the threat intelligence, incident response, and security consulting arm of Palo Alto Networks helping organizations prepare for, respond to and recover from cyber incidents.
A Unit 42 Retainer gives your organization priority access to experienced responders with pre-defined SLA's before a crisis occurs. It removes the delays of finding a provider and negotiating terms during an attack, while helping your team prepare in advance and act quickly when an incident happens.
Response SLAs range from 24 hours to two hours, based on your selected retainer and service level.
Yes. Retainer credits can support readiness activities such as incident response planning, tabletop exercises and assessments, helping teams prepare before an attack occurs.
Yes. Unit 42 is on all major cyber insurance panels and can coordinate with your insurer, breach counsel and internal teams when an incident occurs.