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Premium Success

Global team helping you secure and defend your business

Advanced support assistance exactly when you need it the most

Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.

Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.

Security assurance

Recommendations to optimize your incident response processes, reducing risk, and improving response times with trusted advice from a team of industry-leading security experts.

Premium support availability

Access to 24/7, award-winning technical support assists with challenges, helping resolve issues you come across with premium response times to drive accelerated resolution.

Product adoption

Customer Success experts provide ongoing assistance on product features and capabilities, delivering the greatest level of adoption over your product journey.

Easy-to-use online customer support portal

Utilize our feature-rich support platform for access to product documentation, problem resolution databases, peer-to-peer interaction and support case management.

Benefits

  • Improve system availability with continual software enhancements and outstanding responsiveness.
  • Increase uptime and expedited issue resolution with Palo Alto Networks specialists augmenting your internal technical resources.
  • Optimize security architecture to reduce and prevent security events. Improve operational efficiency.
  • Enhance your investment in your internal IT resources with access to technical support by phone and online.

Awards

TSIA certification recognizes that Palo Alto Networks meets the highest industry support standards and has achieved Global Rated Outstanding Assisted Support for a seventh consecutive year.

Palo Alto Networks, Inc. has been recognized by J.D. Power for seven consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.

2019 Star Award for Innovation in Customer Portals

Palo Alto Networks, Inc. has been recognized by J.D. Power for four consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.


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