Managed security service providers (MSSPs) face the same problems as any security operations team: disparate tools, siloed data sources and inconsistent processes. Working across different customers amplifies these challenges, inhibits growth and cuts into revenue margins for your business.
Myriad security tools and data sources
Customers bring a variety of tools looking to get incorporated into managed services, making onboarding difficult and costly. Consequently, as onboarding time increases, so does time to revenue.
Ad hoc and manual processes
Inconsistent and manual processes hinder the ability to scale the business without incurring high costs and results in uneven customer service delivery.
Personnel shortage and analyst churn
Security analysts struggle with alert fatigue from the security tools they use, creating problems with churn due to unsatisfying and overwhelming workloads. MSSPs need to automate alert management to give analysts more time for high-value tasks.