Cortex XSOAR: scalable, automated processes for any security use case
Streamlining the numerous security incidents at AIS to trackable processes, meeting SLAs, maintaining continuous workflow, managing collaborations and integrations were becoming a challenge. They needed a solution that could help reduce false positives, prioritise incidents after risk determination, coordinate actions across security tools and automate repeatable response actions.
The Palo Alto Networks team worked closely with the team at AIS to fulfil technical requirements with the Cortex XSOAR platform together, with 20 full users license and professional services included. Cortex XSOAR, a robotic process automation platform, was deployed in December 2019. It involved implementation of playbooks, traditional SIEM integrations and installation of various versions, amongst other tasks. Cortex XSOAR, includes automation tools for security use cases as well as response playbooks, alerts, collaboration tools and threat intelligence using data from multiple sources.
“Being the first Cortex XSOAR deployment in Thailand and a brand new technology, we needed a security partner who could provide a comprehensive solution as well as strong team support and necessary training. Palo Alto Networks stepped up to the plate and delivered tireless support through their local presence in Thailand”, reiterates Thomas.